Frequently Asked Questions
The item I wanted is sold out. When can I place an order?
You can sign up to automatically be notified when ordering resumes on the individual product's page on the website.
To add your email, go through the process of adding one to the shopping cart and it will present you with a place to add your email address.
There should be some available for ordering on each Monday at approximately 12 noon EDT. If they are sold out by the time you attempt to order, you will need to sign up again for the next batch the following week.
Will the Quadstick work with the PS5?
Currently the Beloader Besavior is the most direct method for using the Quadstick with the PS5. Other methods that rely on Remote Play are possible. See the user manual: http://quadstick.s3.amazonaws.com/documents/user_manual/um/ps5.htm
Will the Quadstick work with the new XBox Consoles?
Yes. The current USB converter devices, like the Mayflash Magic-X adapters, the Titan One, Titan Two, CronusMax Plus, and CronusMax Zen will all work with the new XBox consoles. The Brook Wingman XB devices no longer work.
Does the QuadStick work with the _____ console or computer?
The QuadStick can work directly with a PS3, PS4 or Nintendo Switch game console, or directly with Windows or Mac personal computers, most Android devices, and iOS 13+ devices. The QuadStick functions as a Game Controller, Mouse, Keyboard and Flash drive. Custom configuration files can be loaded into the Quadstick with a PC or Mac.
Can the QuadStick be used to play the _____ game?
The QuadStick can send all the pressure sensitive buttons and analog sticks of the PS3 game controller. It also can send some of the Gyro/Accelerometer signals of the Six-Axis and DS4 controllers.
The default configuration works well for basic games and many players use it exclusively. Some games benefit from customized configurations, we call profiles. Configuration profiles can be downloaded into the QuadStick and the user can select the active profile while playing.
See the full library of game profiles here. Users can create their own configuration profiles and share them with others in the forum.
What are the differences between the Quadstick models?
The differences between the Original Model and the FPS Model are mechanical. They both run the same software and have the same features and capabilities.
They differ in the type and quality of the joystick gimbal. The FPS uses a larger and more rugged joystick module than the original model QuadStick. The FPS joystick offers a more definite, centering spring and feel.
When choosing the FPS centering spring during ordering consider the following:
Strong centering springs - 60-70 grams centering force: The Quadstick can be used in any position. The force required to move the joystick may be tiring for users with limited lip muscle strength.
Light centering springs - 25 grams centering force: The Quadstick must be positioned within 45 degrees of upright for the mouthpiece to return to center by itself. When placed on the left or right side, the mouthpiece will droop. The force required to move the joystick is very similar to the original model and is more suitable for users with limited lip muscle strength.
Inputs/Outputs options for top jack:
There are three jacks on the back of the Quadstick. The bottom jack provides two switch inputs. The center jack connects to the Lip sensor. The top jack can be ordered as either two switch inputs or two relay outputs.
If you would like to use the Quadstick WITH adaptive switches, the Inputs option would give you two more inputs for a total of four switch inputs and zero relay outputs.
If you would like to use the Quadstick AS an adaptive switch with other devices that work with them, then the Outputs option would give you two relays outputs and two switch inputs.
How much is shipping?
Postage for US destinations for all orders is $16. Orders are shipped via Priority Mail which takes two or three days in transit.
International orders are usually shipped via Priority Mail International, which costs $55 - $110 per order and usually takes a week to ten days.
If your country does not appear in the list, contact Quadstick to see if it can be added or use an international re-shipping service, such as MyUS.
All local sales taxes and customs tariffs are the responsibility of the buyer.
Can I return the Quadstick for a refund if it does not work for me?
Yes. Contact Quadstick within thirty days of receiving it and for instructions. Once it is returned, a refund minus the shipping costs will be issued.
Import duties and fees for international orders
Internationally, almost all of Quadstick products are exempt from tax including VAT, GST, HST in most countries under customs harmonization code 9817.00.96 "Articles specially designed or adapted for the use or benefit of the blind or physically handicapped persons". However, Quadstick has no influence on your country's customs officials if they decide a product does not qualify under HS Code 9817.0 0.96. The customer is responsible for any import duties or taxes imposed by your country. If you are charged such fees, ask about possible exemption status as you may qualify for a refund.
I cannot afford to buy a Quadstick. How can I get one?
Medicaid, the VA and private insurance have provided funding for Quadsticks. The process usually starts with talking to a prosthetics counselor to get a prescription.
There are charities that specialize in helping people with a wide range of disabilities play video games. They have a great deal of experience in finding the right equipment to match the needs of the video game player.
In the US:
In the UK:
General charities, such as Make a Wish and local MDA chapters have also provided systems.
Finally, GoFundMe has successfully been used to raise the funds to purchase a Quadstick for several people now using Quadsticks. If you start a GoFundMe campaign, be sure and post a link to it in the forum.
Quadstick users around the world: